PRODUCT MANAGEMENT | ORGANIZATIONAL STRATEGY | CONSULTING
☎️ (404) 667-7688 | ✉️ [email protected] | 🌐 Linkedin.com/robertbailey357
Highly experienced strategic management professional with over 15 years of expertise in data governance, data analytics, and continuous quality improvement. Demonstrated ability to develop and execute strategic transformation initiatives, ensuring alignment with organizational goals and driving positive business outcomes within scope, on schedule and within budget..
🛠Skills & Certifications
SAFe® 5 Product Owner/ Product Manager
Scaled Agile Inc. - 01/2023
Lean Six Sigma - Green Belt
Clark Atlanta University - 12/2012
📚 Education and Training
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Clark Atlanta University – Atlanta, GA
MS – Computer Science
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Clark Atlanta University – Atlanta, GA
BS – Computer Information Systems
👨🏽💻 Professional Experience
Norfolk Southern Corporation – Atlanta, GA
Senior Product Owner - Intermodal & Automotive Operations
September 2024 — Present
- Lead the end-to-end lifecycle of digital products supporting railroad terminal operations, from ideation to deployment, ensuring alignment with business goals and operational efficiency.
- Collaborate cross-functionally with engineering, design, and operations teams to define product requirements, prioritize features, and deliver high-impact solutions within tight timelines.
- Analyze operational workflows and customer feedback to identify pain points, driving the development of innovative features that increase productivity and reduce bottlenecks.
- Own the product roadmap, balancing long-term vision with short-term deliverables to meet stakeholder expectations and enhance overall operational performance.
- Leverage data analytics and performance metrics to measure product success, identify areas for improvement, and make data-informed decisions for future enhancements.
- Cultivate strong relationships with internal and external stakeholders to ensure smooth product adoption and alignment with industry best practices.
Manager Business Intelligence - Marketing Process & Analytics
May 2023 — September 2024
- Orchestrated cross-functional collaboration to meticulously outline data product requirements and roadmaps, cultivating an environment of teamwork and strategic alignment.
- Managed ****entire data product development lifecycle guaranteeing punctual delivery of top-tier data products that precisely fulfill user requirements and strategic business goals.
- Owned and groomed data product backlog ensuring the needs of business partners were prioritized, thereby driving product innovation, revenue growth, and operational efficiency.
- Monitored product performance metrics to ensure data accuracy, enabling data-driven decision-making and continuous product improvement.
- Fostered strong relationships with Marketing and Operations business groups, serving as a liaison between stakeholders and development teams to drive product success and customer satisfaction.
- Employed user feedback loops to continuously refine data product features, optimizing user interaction and overall satisfaction levels.
- Designed and implemented a new intake procedure for the Marketing Process and Analytics team, driving efficiency in the request and development lifecycle of data products by creating comprehensive epics and user stories for all project components, including new product requests and feature enhancements
- Developed an end-to-end communications strategy to ensure seamless adoption, including email templates for VP-level announcements, team-wide updates, and user-facing documentation, as well as how-to guides for the smooth transition and handoff of the new intake process.
Ultimate Kronos Group (UKG) – Remote
Senior Analytics Consultant
October 2021 — April 2023
- Translated business goals and end user needs into product strategy while communicating direction and product priorities to the development team, other matrixed teams, and external business partners.
- Ensured that product feature releases balanced both the user needs and business goals, improved efficiency and enhanced customer satisfaction.
- Managed cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
- Mentored and trained junior team members in product strategy development and reporting best practices, aiding them in skill and knowledge enhancement, and contributing to the overall growth and success of the team.
Frontier Set HBCU Intermediary – Remote
Data Governance Consultant (Contract)
October 2020 — October 2021
- Developed an end-to-end Data Governance process, aligning with Data Management Association (DAMA) methodologies and principles, to guide the implementation and scaling of data initiatives, ensuring comprehensive oversight from data element definition to stewardship execution.
- Advised stakeholders on CQI best practices for leveraging data assets effectively to support strategic initiatives and track progress towards achieving business objectives.
- Provided ongoing support and guidance to stakeholders to facilitate the adoption and integration of data governance processes, while monitoring progress and evaluating the quality and utility of data-driven initiatives at each stage of implementation.
Morehouse College – Atlanta, GA